Shipping & Returns
Shipping Policy
Last updated: September 17, 2026
Shipping rates
Parts, hoses, surface cleaners, sealers and strippers
- Orders $199 and over: free shipping
- Orders under $199: $17.99 flat rate
Machines and freight items — pressure washers, skids, wall-mount units, generators and softwash systems ship by freight truck. The rate is set automatically from your shipping address:
- Commercial address with a forklift or dock: no shipping charge
- Residential address: $99
You do not choose between these — we check the address you enter and apply the correct one, so the price you see at checkout is the price you pay. No forklift on site? Email sales@americanpsfl.com or call us and we will quote liftgate delivery before your order ships.
Shipping address
You can ship to an address other than your billing address. Freight orders are priced on the shipping address, not the billing address.
If you would rather collect your order yourself, we can route the shipment to the freight terminal nearest you at no extra charge. Email sales@americanpsfl.com and we will set it up.
Processing time
Most in-stock orders ship within 1–3 business days. Orders are not processed or shipped on weekends or holidays. Custom-built and special-order items take longer, and we'll contact you with an estimated ship date.
Delivery
We ship within the United States. Delivery times depend on your location and the carrier. Large or heavy items may ship by freight truck, and we may contact you to arrange delivery.
Order tracking
When your order ships, we'll email you a confirmation with tracking information.
Damaged or missing shipments
Please inspect your order when it arrives. For freight deliveries, check the shipment before you sign for it and write any damage on the delivery receipt. If anything arrives damaged, is missing, or is wrong, email us right away at sales@americanpsfl.com.
Questions
For any question about shipping, email sales@americanpsfl.com.
Refund Policy
Last updated: September 17, 2026
Returns
You have 30 days after receiving your item to request a return.
To qualify, the item must be:
- Unused and in the same condition you received it
- In its original packaging, with all parts, accessories and manuals
- Accompanied by your receipt or proof of purchase
Equipment counts as used once it has been fueled, run, or hooked up to water or chemicals.
How to start a return
Email us at sales@americanpsfl.com with your order number and the item you want to return. Please don't ship anything back until we've approved your return. We can't accept packages sent without an approved return request.
Once we approve your return, we'll email you a return shipping label and instructions. Send returns to:
American Pressure Systems
7312 Commercial Cir
Fort Pierce, FL 34951
Damaged, defective or wrong items
Please check your order as soon as it arrives. For freight deliveries, inspect the shipment before you sign for it and write any damage on the delivery receipt. If an item arrives damaged or defective, or we sent the wrong item, contact us right away at sales@americanpsfl.com and we'll make it right.
Items that can't be returned
- Custom-built items and special orders
- Hazardous materials, including chemicals, flammable liquids and gases
- Sale items
- Gift cards
Not sure whether your item can be returned? Contact us before you buy.
Exchanges
The fastest way to get a different item is to return the one you have. Once the return is approved, place a new order for the item you want.
Refunds
After your return arrives, we'll inspect it and let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little longer to post it.
If it's been more than 15 business days since we approved your return and you haven't received your refund, email sales@americanpsfl.com.
Questions
For any question about returns, email sales@americanpsfl.com.